Refund policy

🔁 Return & Refund Policy – RIVO

Last updated: April 1, 2026

At RIVO, we strive to deliver high-quality products. However, if something goes wrong, we’re here to help.

1. Return Eligibility

We only accept returns under the following conditions:

🚨 IMPORTANT (PLEASE READ CAREFULLY)
We offer a 7-day return policy ONLY if you receive a DAMAGED or WRONG product.

👉 To request a return, you MUST provide:

  • Product photos

  • Product video

  • Unboxing video (mandatory proof)

RIVO reserves the right to reject any return request if proper proof (photos, product video, and mandatory unboxing video) is not provided.

2. Conditions for Return

  • Return request must be raised within 7 days of delivery

  • Product must be unused and in original packaging

  • All tags must be intact

3. Non-Returnable Cases

Returns will NOT be accepted in the following cases:

  • Size issues or change of mind

  • Used or washed products

  • Minor color differences due to screen display

4. Return Process

  1. Email us at Supportrivoclothing@gmail.com with:

    • Order ID

    • Issue description

    • Required proof (photos + videos)

  2. Our team will review your request

  3. If approved, return instructions will be shared

5. Refunds

  • Refunds are processed only after product inspection

  • Processing time: 5–7 business days after approval

  • Amount will be credited to the original payment method

6. Replacement

  • Replacement will be provided for damaged or incorrect items (subject to availability)

7. Shipping Charges

  • Return shipping charges may be covered only in valid cases

  • Original shipping charges are non-refundable

8. Contact Us

For any return or refund-related queries, contact us at:

📧 Supportrivoclothing@gmail.com

🙌 Thank You

Thank you for shopping with RIVO. We appreciate your trust and support!